“The quality policy pursued by Dalmine LS srl is based on the principle that the development and application of the ‘Quality Management System’, in compliance with the UNI EN ISO 9001:2015 standards, represents the main factor of excellence and competitiveness for the company. Furthermore, the certification of its FPC system according to UNI ISO 1090_1, as well as the 3834 certification of the welding process, is considered to add further prestige to the company and enables it to operate in the market with professionalism, in compliance with current laws.”

To this end, the management of Dalmine LS has established the following fundamental guidelines:

• • It has allocated funds and provided the personnel and tools necessary for the implementation of the Quality Management System, which is constantly monitored and periodically evaluated by measuring the achievement of the objectives set for the controlled processes.

• • Dalmine LS places the utmost attention on customer requests and expectations, the requirements of applicable standards and regulations, and the continuous improvement of the organization, customer satisfaction, and stakeholder engagement.

• • Dalmine LS pursues quality in all phases of every process, where every employee is involved in achieving the objectives.”

• • “Management periodically verifies that this policy is appropriate for the company’s purposes and context, implemented and shared at every level of the organization, establishing objectives for continuous improvement and customer satisfaction.”

“To comply with this, management is committed to:”

• • • Periodically analyze the business context in which it operates and adapt it in relation to the changing market conditions and the stakeholders involved.
    • Conduct an assessment of business risks and establish rules for their reduction, repeating this process periodically.
    • Set challenging goals and milestones that create a clear vision for the organization’s future.
    • Provide personnel with the necessary resources, training, and the freedom to act responsibly.
    • “Promote communication between the different levels of the organization.”
    • Take into account the needs of all stakeholders, including customers, ownership, personnel, suppliers, local communities, and society at large. To achieve and maintain these objectives, the following are provided:

Within the framework of its quality policy and strategies, Dalmine LS therefore pursues the following OBJECTIVES:

PRIORITY

– Defined based on clearly identified and measurable parameters:

• • Expansion of market share – new products, new sectors, new customers

• • Reduction of returns and complaints from customers, monitoring customer satisfaction

• • Optimization of order fulfillment times

• • Improvement of productivity

• • Professional growth of the team and improvement of technical skills. These objectives are outlined in the Improvement Plan, which serves as the main managerial tool for translating and implementing the principles of Quality.

Piacenza, December 20, 2022.

THE MANAGEMENT